The app isn’t counting my steps. What can I do?

If your steps are not recording, let us share the information on how our application works. 

Our app takes information from your device’s activity manager to track your steps and speed, whether the device is stationary or moving (walking/running). So that means you need to have your phone with you while you’re walking in order for the steps to be recorded correctly.

Also, please check whether you have enabled access to your physical activity on your phone: to do that, please go to

Settings (on your device) > Privacy > Health > FastEasy > Allow Fast Easy to 

read data.

In addition, please make sure you have enabled FastEasy notifications 

1. On your device: go to Settings > Notifications > select FastEasy > Allow notifications as displayed below  

2. Inside the application: go to Profile > Reminders

Let us know if that worked for you!